The deal between you and Kind Post.

When you make a card on Kind Post, youare the sender. Post Timely Inc. acts as your agent and messenger to draft, print, and deliver the card on your behalf. The relationship is between you and your recipient. We're just the courier carrying what you wrote.

By creating a card, you authorize Post Timely Inc. to:

• Draft card content (with AI helpers when you opt in) based on the brief you wrote
• Print and mail the card to the recipient you chose, on your behalf
• Deliver a digital version of the card when mail isn't possible
• Contact your recipient on your behalf to gather information we need (like their mailing address)
• Identify you by name in those messages, unless you chose anonymous outreach (in which case the message identifies Kind Post as the messenger and explains that a friend has sent them a card)

The card the recipient gets is from you. If the recipient ever takes issue with being contacted (they don't know who you are, they didn't want a card, they want their information removed), that's a question between you and them. Post Timely Inc. will honor opt-outs, respect STOP signals, and pass any complaints back to you.

You need to be at least the age of majority in your jurisdiction (typically 18 in Canada and the US, 16 in much of the EU) to make a Kind Post account. If we discover you're not, we'll close your account.

By creating a card and providing recipient contact info, you confirm:

• You have a real reason to contact this person: you know them, they expect to hear from you, or you have a legitimate relationship.
• You won't use Kind Post to harass anyone, send threats, impersonate someone else, or contact people who've told you to stop.
• You won't use Kind Post for commercial spam, political solicitation, or marketing to people who haven't consented.
• The contact information you provide is accurate to the best of your knowledge.
• You'll respect any STOP / opt-out / wrong-number signal we receive. We'll automatically suppress further sends, and you won't try to circumvent that suppression.
• You have permission to upload any photos or content you add to a card.
• You won't invite anyone under the age of 13 as a signer or recipient. For signers between 13 and 17, you confirm you have a parent or guardian's permission to include them. Kind Post is built for adults sending cards to people they have a real reason to contact.

We log your acceptance of these terms when you start a card, including the time, your IP address, and the version of these terms you accepted. That log is part of how we comply with Canada's CASL and the US TCPA + CAN-SPAM rules around outbound messaging.

• Make the card as you described it (with our AI helping where you opted in).
• If you provided the address, mail the card on the schedule we agreed.
• If you asked us to collect the address privately, send your recipient an SMS or email asking for it (with you named, unless you chose anonymous outreach).
• If we can't mail by your deadline, send a digital version instead and charge only the digital price (the deposit for a one-off card, or the Circle's digital price for a Circle card).
• Keep recipient address data private from you.

You keep ownership of the card content you create: the brief, the messages, the photos you upload. To make and deliver the card you asked for, you grant Post Timely Inc. a non-exclusive, royalty-free, worldwide licence to host, store, transmit, reproduce, and display that content for the limited purpose of operating Kind Post for you (drafting, rendering, printing, mailing, and digital delivery). We don't use your content for anything else, and we don't use it to train AI models.

If signers add notes to your card, the same applies to their content: they grant us the limited licence we need to display their note on the card you're sending.

For a one-off card, by starting payment setup you authorize Kind Post to charge:

• If you gave us the address: the full $9.99 USD when you pay
• If we're collecting the address: a $3.99 USD deposit when you pay (the price of the digital card), and the rest of the $11.99 USD when we send the card to print
• If you added a gift card, the face value plus a $3.50 USD fee, charged in USD
• If the card is mailed outside Canada and the US: $1.00 USD more for international mail (we mail to the UK, Ireland, New Zealand and the EU; anywhere else, the card goes out digitally)
• If the card goes out digitally instead (no address, too late to mail, or printing fails): only the $3.99 USD digital price. If you've already paid more, we refund the difference.

Circle cards are paid for differently. See “Circles” below.

All charges are processed by Stripe. We never see your card number. If a charge fails, we'll email you to update your payment method.

Cancelling a one-off card:you can cancel a one-off card until we send it to print. If you cancel the whole card before then, we refund everything you've paid. If you cancel only the printed copy, we refund the print portion and keep the deposit, because the digital card still goes out. Once a card has gone to print it can't be cancelled, and the full price is charged.

Other refunds:apart from cancelling as above and returned mail (below), refunds are at Kind Post's discretion. There's no refund button, but if something went wrong, write to us at bekind@kindpost.cards and we'll look at it fairly.

Taxes: prices shown include any sales taxes required for your jurisdiction (Canadian GST/HST/QST is calculated at checkout). For senders outside Canada, your local tax rules may also apply.

A Circle is a group of people who sign each other's birthday cards. Everything in these terms applies to Circles, plus the following.

Automatic charges:each Circle card is charged once, automatically, around its mail cutoff (about two weeks before the birthday). The money comes from the Circle's balance (the kitty) first, then from the payment card saved for the Circle. We email the organizer before each charge. By saving a payment card for a Circle, you authorize these charges for as long as it's the Circle's saved card.

Prices:a Circle card is charged the Circle's mailed price. If it goes out digitally instead (no address on file, too close to the birthday to mail, or printing fails), it's charged the Circle's digital price instead. A card mailed outside Canada and the US costs $1 more (in the Circle's currency) for international mail. The mailed price drops as the Circle mails more cards; only mailed cards count toward that. Current prices are on the Circles page.

No payment, no cards:if the Circle has no saved payment card and its balance can't cover the next card, no cards go out until one is saved.

Pitch-ins:money members add to a Circle goes into its balance and stays with the Circle, to pay for its cards. It isn't refunded on request, including if you leave the Circle.

Skipping and leaving:a single Circle card can't be skipped or cancelled, and the one-off cancellation rule above doesn't apply to Circle cards. You can leave a Circle at any time, and the organizer manages who's in it. Leaving cancels the upcoming card for your own birthday unless it has already gone to print.

Bank disputes:if a Circle charge is disputed with a bank, we remove the Circle's saved payment card and stop automatic charges until a new one is saved. Cards keep going out only while the balance can cover them.

If someone you introduced to Kind Post (by sending them a card, inviting them to sign one, or sharing your link) pays for a card, you earn $1.00 CAD of Kind Post credit for each card they pay for in the 2 years after the introduction. If they introduce someone too, you earn $0.25 CAD on each card that person pays for, while both introductions are inside their 2 years. There are exactly two levels. An introduction counts only if the person doesn't already have an active one.

Credit is earned only on cards paid for with real money (not cards paid entirely with credit), and only once the card has gone out. If that payment is refunded or disputed, the credit it earned can be removed.

Credit is held in Canadian dollars. You can spend it on cards or move it into a Circle's kitty. On a card or kitty in US dollars, it's converted at the exchange rate at the time it's applied, so its US-dollar value can go up or down. Credit can't be sold or transferred.

We plan to offer cash-out to a bank account, once your balance reaches $100 CAD. Until then, credit has no cash value.

We may change or end the program. If we end it, we'll tell you first, and you can still spend credit you've already earned. We can remove credit, and close accounts, that come from abuse: referring yourself, fake accounts, or contact details that aren't yours.

Mail is mail. Cards can be lost, delayed, or returned by the postal service. If a card we mailed is returned to sender, we'll let you know and refund the mail balance; the deposit stays with us as the digital fallback delivery.

We can't guarantee a specific delivery date once a card's in the mail system. We work with thanks.io (our print + fulfillment provider) and the postal service to give you the best timing we can.

The AI we use to draft cards isn't perfect. You get to review and edit the draft before payment, and you choose which direction to send. We're not responsible for AI output you accepted and chose to send.

Kind Post depends on external systems we can't guarantee: the postal service, our print + fulfillment partner (thanks.io), payment networks, SMS and email carriers, our hosting provider, and the broader internet. If any of those are disrupted by something outside our reasonable control (postal strikes, severe weather, vendor outages, network interruption, government action, or other force-majeure events), we'll do our best to deliver your card and to communicate with you about the delay, but we're not liable for the disruption itself.

If a card can't be mailed because of an event like that, we'll route it through the digital fallback at no extra charge. If we can't do even that for an extended period, we'll cancel and refund.

We can pause or close your account at any time if we believe you've violated these terms, particularly if recipients report harassment, you've sent without permission, or you're trying to circumvent STOP signals. Cards in flight when we close an account get cancelled and refunded.

Limitation of liability:Kind Post is provided as-is. To the extent permitted by law, our total liability for anything related to your use of the service is limited to the total amount you've paid us in the 12 months before the issue arose. This doesn't limit any rights you have under consumer-protection laws that can't be excluded by contract.

Indemnity:if a third party sues us because of something you did with Kind Post (for example, a recipient you contacted without permission, or content you uploaded that wasn't yours), you agree to defend, indemnify, and hold harmless Post Timely Inc. and its officers, employees, and agents.

Governing law: These terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict-of-law principles. Disputes will be resolved in the courts of Alberta, except where consumer-protection laws in your jurisdiction give you a non-waivable right to bring a claim locally.

Severability: if any part of these terms is found unenforceable, the rest of the terms still apply.

Entire agreement: these terms plus the Privacy Policy are the full agreement between you and Post Timely Inc. about Kind Post.

We'll post material changes here and stamp a new effective date. For changes that affect what you authorize us to do (especially sending recipient outreach), we may require you to re-accept before your next card.

Questions about these terms or your account:
bekind@kindpost.cards
Post Timely Inc., Canada